KekeNow Privacy Policy
Last updated: 25 October 2026
KekeNow (“we”, “us”) connects passengers with nearby tricycle (“camboo”) drivers in Ghana. In the app, people can also find businesses and drivers who take delivery calls. This policy explains what we collect, why, and your choices. It goes with our Terms. Questions: getkekenow@gmail.com.
What we collect
We only collect what the service needs to work.
Everyone (passengers and drivers)
- Phone number - you sign in with your phone number (a one-time code by SMS).
- Name - the name you enter.
- Precise location - used while you use the app to show nearby camboos and set your pickup point. Drivers who go online share their position with passengers until they go offline, including when the app is in the background.
- Notification token - a device token so we can send ride alerts.
- Trip, rating, report, and feedback data - your trips (pickup point, optional destination and destination note, time, the other party, status), the star rating and optional note a passenger leaves, reports about a ride or a call (who reported whom, the reason, and an optional note), feedback you send us, and a record that a passenger tapped “call” on a driver (which driver and when - never the call itself or its contents). When a driver taps “call” on their passenger during a ride, we keep a record of which ride and when, in the same way.
- App usage - which screens you open and steps such as signing up or requesting a ride, recorded with Firebase Analytics against your account ID and whether you are a passenger or a driver, not your name or phone number. We do not use it for advertising.
- Crash and diagnostic data - if the app crashes or misbehaves, we collect a crash report (what went wrong, plus your device model and operating-system version) through Firebase Crashlytics so we can find and fix the problem. This is not linked to your identity.
Passengers
- A profile photo, if you add one, shown to the driver you request.
Drivers, including delivery drivers (identity verification / “KYC”)
- A photo of yourself, used to check your Ghana Card and, for camboo drivers, shown to passengers so they can recognise their camboo.
- Photos of your Ghana Card (front and back) - used only to verify you before you can go online or take deliveries. These are visible to our review staff, not to passengers or businesses.
- Driving licence photos, if you add them. Our review staff can see them, and passengers see a “Licensed” badge once both sides are added, never the photos.
- Your camboo number, and any phone numbers you choose to show passengers, with the hours you choose to show them.
- What you drive (camboo or motorbike) and whether you take delivery calls.
Businesses and business suggestions
- A business's name, type, landmark or area, public phone number, whether that same number accepts WhatsApp, and optional Google Maps link. These details are shown in the app only after review and owner confirmation. An owner's name and phone number, if recorded, are private to our staff.
- Anyone can suggest a new business. A suggestion is private while staff confirm with the owner and review it. It does not claim ownership or edit an existing listing.
- On the guest web form, your own phone and email are both optional and separate from the business's public phone. Entering your phone requests one approval SMS; entering your email requests one approval email. You may provide either, both or neither. With neither, you receive no approval update. Your requester contact is not published.
- Suggestions made in the app are linked to your account ID and registered phone number for an approval SMS. We do not ask you to enter another contact number in the app.
Visitors to kekenow.com
- We count homepage visits and taps on the app store buttons, including a shared link's source tag if it has one, never who made them. The suggestion form does not load an advertising tracker, sign-in SDK or third-party widget.
- New business suggestions have usage limits to bound the cost of this low-volume service. Each authenticated app account has a limit of 20 new suggestions per hour. All anonymous web submissions share one site-wide allowance of 100 new suggestions per hour, not a separate allowance per visitor. All sources combined share a limit of 200 new suggestions per day. Retries of already-recorded suggestions do not use another slot. No IP address is used or stored in these suggestion meters.
We do not collect payment or banking information, your contacts, or advertising identifiers, and we do not track you across other apps or sites. An email address is collected only if you choose to request a business-suggestion approval email through the guest web form.
How we use it
- Sign you in and keep your account (phone number).
- Match rides - show nearby drivers, your pickup, your optional destination, and live driver location.
- Let you reach each other - names, photos, and phone numbers, as set out below.
- Verify drivers - review the Ghana Card (and licence, if added) before approval.
- List businesses and delivery drivers in the app - so people can call or WhatsApp their published numbers.
- Review business suggestions - confirm with the owner, correct the public details, and publish or reject the suggestion. Requested approval updates are separate from publication; an update failure does not mean the listing failed.
- Send notifications and texts - ride alerts, texts about a driver’s account (for example when it is approved), and occasional texts about KekeNow (for example a new feature).
- Safety and quality - ratings, reports, feedback, and trip records help keep the service safe.
- Improve the app - usage, crash, and diagnostic data help us find and fix problems.
Who can see your information
- During a ride, the driver you request sees your name, photo (if added), pickup, and optional destination. Once they accept, you see the driver’s name, photo, camboo number, and phone number, and the driver also sees your phone number until the ride ends.
- Signed-in passengers see online drivers near them, and drivers who choose to show a phone number, with their name and photo. They can call that number even without a ride.
- People using the app's Businesses and Delivery lists see published business details and the published details of drivers who take delivery calls, never requester contacts or private owner details.
- Our review staff see driver verification documents to approve drivers, and private business suggestions and requester contacts to review new listings and manage requested approval updates.
- Service providers process data on our behalf: Google Firebase (Authentication, Firestore, Storage, Cloud Messaging, Cloud Functions, Analytics, Crashlytics); Arkesel, which sends our texts and so receives the destination phone number and message; and Resend, which sends staff review emails and requested business-suggestion approval emails, receiving the destination email address and message. Maps are provided by Apple Maps (iOS) and Google Maps (Android).
- We never sell your data or share it for advertising.
We may disclose information if required by law or to protect users’ safety.
Data storage, security, and retention
Data is stored with Google Firebase and protected in transit with encryption (HTTPS/TLS) and by access rules that limit who can read each record. We keep your information for as long as your account is active, and a business's details until we delete them (hiding a business keeps them). If a ride request is declined or cancelled before pickup, its destination details are removed. Crash and diagnostic data is not tied to your account and is automatically deleted by Firebase Crashlytics after about 90 days. App usage data is kept by Firebase Analytics for a limited time.
Each requester contact is cleared separately when its approval update is accepted by the provider or has an unconfirmed outcome: the SMS update clears your phone, and the email update clears your email. A failure on one channel does not keep the other channel's settled contact. Rejection clears both contacts. Provider acceptance does not guarantee delivery. Only definitely unsent updates marked as retryable by the server may be retried; sent or unconfirmed updates are never resent.
Suggestion requests expire 90 days after submission, including unresolved contacts left by an interrupted send. Deletion uses asynchronous Firestore TTL, so removal may not happen immediately at expiry. This is a privacy safeguard set by KekeNow, not a retention period you select. An approved public business listing does not expire with its suggestion. For app suggestions, the account ID remains linked for account deletion while the request is retained, subject to the same request expiry.
Deleting your account and data
You can delete your account from Settings in the app. If you have a ride in progress, end or cancel it first. Deleting permanently removes your account, profile, driver documents and photos, published numbers, delivery listing, feedback, call logs, and ratings, and removes your name, number, pickup, and destination from your past trips. Reports stay for safety, with your name and account removed. App usage data already recorded is not linked to your name or number and is not removed. This cannot be undone. A business can ask us to delete its details at any time. For step-by-step instructions, including how to request deletion if you have uninstalled the app, see Delete your account.
Your rights
You can access or delete your personal data as above, or contact us at getkekenow@gmail.com. We handle personal data consistent with Ghana’s Data Protection Act, 2012.
Permissions we ask for
- Location - while you use the app, to find nearby camboos and set your pickup. While a driver is online it keeps working when the app is in the background, so passengers can still see them; on Android a “You’re online” notification shows while this happens.
- Camera and Photos - for drivers’ verification photos and passengers’ optional profile photo.
- Notifications - to alert you about ride requests and responses.
You can change these in your device settings; some features won’t work without them.
Children
KekeNow is not directed to children and is intended for users aged 18 and over.
Changes
We’ll update this page if our practices change and revise the “Last updated” date above.